Bad Business Practice : www.lazada.com.ph


PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY: http://www.lazada.com.ph. My hubby was so excited when he purchased a Macbook Pro that was on sale from this company.  He called the company multiple times to confirm if the item posted online was the specs and the model he wanted.  He wanted to make sure it was on stock before he purchased it.  They confirmed with him that it was the item he wanted and it was on hand. He was giddy at having made a good deal. After a few days, they emailed  him and and they told him that they will not process the sale if he does not provide additional information.  They demanded that he send a photo of his credit card even though he already encoded all the card information on the site to make the initial purchase, BOTH FRONT AND BACK, and a photo of his driver’s license.  He did as they asked because we made our research and it was found that this was a reputable company. Lazada2 They even sent an email that the item will be delivered within 5 days. Lazada3 Today, they called him and said the item is not in stock and he should just use the funds they already deducted from his card for other items on the site. This kind of bait and switch style of sales is unacceptable. In addition, we are put at risk because of their demands for photos of the credit card. They did agree to give us a full refund, however, it feels like they are just doing this to get credit card information and they are not doing legitimate business.  After all, they have confirmed multiple times already that the item is on hand.   Today, I found out my cousin also bought a thermos from them a few weeks ago because they promised a 10% discount.  But when the credit card was billed, there was NO discount. To be safe: just don’t buy from them.

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275 thoughts on “Bad Business Practice : www.lazada.com.ph

  1. I’m a victim too. I bought an Android tablet from them. When I got the item, it was not working. I wrote them my complaint through e-mail and they replied and instructed me to send them back their item. I had the item repacked and sent the gadget back to them as per their instructions. They never contacted me since. I sent a couple of e-mail messages but they never replied. It’s been 5 or 6 months and they have not sent a replacement nor refunded my payment. I agree with you. DON’T ever buy from this stupid company.

    Liked by 1 person

    • me too. ang dami ko na naorder from them pero so far so good. I suggest, kung gusto nyo credit card ipambayad pero ayaw nyo magsend ng copy ng ID, just use paypal. I always use Paypal or COD. At least pag COD machecheck mo muna un item before paying them. 😉

      Liked by 1 person

    • Lucky you. I hope you’re not working for Lazada 😛

      I had a similar experience with Lazada as you did Jan. I ordered the Mickey Mouse luggage sold at 50% off the original price. I ordered two and the huge ad on their homepage says “guaranteed delivery before Christmas if you order by (a certain date). My order was before the cut off date so I was pretty confident I got a good deal.

      Someone from Lazada called my two days after to tell me they MAY not be able to deliver before the agreed date. I was confused, so I asked her “and you put that GUARANTEE clause on your website in big, bold letter???” I told her she has 3 more days to get me my items and she hung up without being clear if they can comply.

      I got an email the following day telling me that they cannot process my order since the item is already “out of stock”. Can you believe that???

      I sent them several emails telling them what a big joke Lazada is using my Inquirer email address. I told friends about my experience and posted it on FB. That way, a lot of people can be warned.

      Oh, I got my refund, by the way. All hell would’ve broken loose if I hadn’t.

      Like

  2. I bought a book from this website even though the reviews I read online were not favorable. You know, just to test the waters. They told me that it will be delivered after 5 days. At the back of my mind, I knew it was going to arrive 2 weeks later. Lo and behold, it arrived 2 days after I made the order. As I chose COD as my method of payment, I was massively caught off guard. I was not able to prepare cash beforehand. Good thing, our helper had some spare to lend me.

    Well, that was my experience with Lazada. Will I do another transaction with them? Hell no! I’ve read too much negative reviews about this website.

    I am sorry if you have encountered this unfortunate experience. And it was a wise decision to have your husband’s credit card immediately cancelled.

    Thank you for writing about this. Let this be a reminder to all that Lazada is not to be trusted.

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    • I was not complaining! If you would know better you would not accuse me of that. I was merely sharing my experience with the blogger. And I forgive you for not fully grasping what I was trying to convey. Some people just don’t have that capacity.

      Liked by 1 person

    • I was not complaining. If you know better you would not accuse me of that. I was merely sharing my experience with the blogger. But I forgive you for not fully grasping what I was trying to convey. Some people are just, you know, slow.

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      • hi revel, your experience seemed to be a positive one. i understand why you’re trying to be emphatic with the blogger, but anyone can see that your experience and your decision at the end are totally in contrast to each other. on the upside, your comment was actually funny to read, ahaha xp

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  3. Yes, Really true, And additional:
    For example the original price of iPad 2 in the market WiFi/Cellular is PHP 25,000.00
    But as the price they posted it was higher than the original price and they said, they lessen the price from the original higher rice to a lower original price which is PHP – 25,000.00 and you will see they lessen a big great deal saying -20+

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    • I haven’t seen the too good to be true deals for gadgets you guys have seen thus far in Lazada. Whenever I check, the prices I’ve seen are higher than other stores online or at times even with a physical location.

      For example, there’s a PhP 12,000 difference between http://bit.ly/13Ecc93 (Lazada listing) and http://bit.ly/16jQUj9 (PCCorner’s price for the same item).

      Granted, shopping online is very convenient, but for big-ticket items, I’d rather spend some time to go out and actually canvass prices because sadly, our country is yet to have a website that can match Amazon for reliability and pricing.

      I will share with you where I usually start canvassing prices.

      Computers: Gilmore area or V-Mall in Greenhills (you can even get lower prices if you pay with cash)
      Cameras: Hidalgo area in Quiapo (granted, it might be unsavory for some to go there, so alternatively you can visit Henry’s Camera in Glorietta 5 – it’s one of the stores you can also find in Hidalgo)
      Android tablets: 168 in Divisoria (that’s if you’re looking for those generic China tablets; for branded ones, Gilmore/V-Mall)

      Unfortunately I don’t have a go-to start point for cellphones, since I’m already happy with the specs I get from Cherry mobile. Nor do I have suggestions for the other items Lazada has like toys and appliances.

      Alternatively, you can go to Kimstore for gadget purchases. They have good prices, and I have a positive personal experience from dealing with them. They tell you upfront if they don’t have the item in stock, and they deliver promptly. https://www.facebook.com/kimstorePH

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  4. I bought from them twice na, a Canon camera and an Android phone. I opted for COD because I didn’t want to go through the hassle of card verification and I was also concerned about identity theft and card fraud since I worked for a bank before and I am aware of the risks. Thank God I didn’t encounter any problems naman and I love the two gadgets I bought from them. I’m sorry it didn’t work out well for you and your husband.

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    • I found these comments too late but I have made a lot of orders from lazada and no problem so far. Goods arrived rather early than expected though I kept changing location as far as Laoag, La Trinidad and Pampanga. Price are reasonable, got 2tb hard drive for my multimedia player, on board camera for my car, sewing machine and cookware for my wife, crocs shoes (much cheaper than in their mall outlets) etc. Never had regrets but I wonder if I made such order if I read those negative experiences earlier. Sorry to hear your stories and btw I used credit card payment for convenience as I cant be always around to receive the goods especially for the gifts to my wife while I am away.

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      • Good for you. Malas ko naman kasi nacharge ako sa credit card ko tapos kinancel nila yung purchase ko kaya binayaran ko ang international transaction fee at service fee for the unsuccessful transaction. At ang masama doon hindi man lang nila ako ininform na cancelled yung transaction eh successful yung credit card transaction ko ako pa ang nag email. Nabalik yung payment ko after 15days. Sa palagay ko ginawa nila yun kasi ginamit ako yung voucher nila na P200 less, para d madeduct yung discont so icancel nila. Once lang kasi magamit ang voucher nila. Anyway, nagcomplain na ako sa DTI at sana maimbestigahan, for me kasi unfair yung ginawa nila.

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      • Thats really bad, did they say why they cancelled the transaction? They should compensate you for their failure, not just a refund but even your wasted time and effort. The least they can do is to apologize and give you another voucher to show their sincerity.

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      • They didnt inform me at all. Nakita ko lang sa status online na cancelled. Tapos ako pa yung nag email sa kanila at nagtanong ha! Sabi nila technical problem daw ang reason, d ko alam kung ano yun. Tapos tinanong ko if may paypal account sila, wala daw silang paypal account although nakalagay na they accept paypal payment. Tinawagan ko ang credi card company ko if may problem sa card, sabi sa akin na walang problem sa card, in fact successful daw yung transaction ko sa kanila. D nila alam kung bakit kinansela yung transaction.

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      • Yup, kinuha ng DTI yung details. Wala kasing valid reason to cancel the transaction kasi nga sa credit card ko successful ang transaction, for me its not a good business practise at unfair para sa customer. Imagine kung d ko tinawagan ang credit card company d ko malalaman na nacharge na pala ako.

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  5. Hello! Just to share my own experiences… I bought from Lazada three times already (all those times, I bought books), and they were OK naman. First time, I bought 2 books, they arrived within 2-3 days if I remember right. Tapos bago pa sila noon and they had this promo na they included free movie screening (yung 1st night opening) tickets to Batman. 🙂 Since natuwa ako dun sa free tickets, I bought books again na gusto ko, but this time sobrang natagalan delivery (more than 1 week). I called them up and they said they’re having trouble with LBC (their original courier) so they are finding new couriers to service them. Items arrived after more than 1 week, pero they still gave me free tickets. However, di na nila na-deliver yung tickets since medyo last-minute na bago nung screening. I have to pick the free tickets up at their office in Makati, which I wasn’t able to do. 😦

    Third time I bought from them, wala nang freebie. I bought a Harry Potter complete set. It’s a LOT less expensive than buying the set from National Book Store, kaya I’m very happy with my purchase. 🙂 OK naman yung books…

    Overall, Lazada for me is a good company. Puro COD pala ang payment method ko. I recommend that other buyers use COD as well kasi parang mas safe, kasi kaliwaan. As much as possible, I don’t use my credit card online and I recommend that to others too…

    I’m sorry for those na masama ang experience sa Lazada… Baka nagkataon lang?

    P.S., I am not working for or related to anyone in Lazada. 🙂

    Like

    • Oh no na-cancel mo Ang card mo? Delikado Ang ginagawa nila security risk yan para sa atin. Sa tingin ko puede sila ireklamo sa DTI at Marami na ring beses Ginawa nila Ito sa mga bumibili sa Kanila.

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  6. It seems that the best way to buy from Lazada is to use COD mode of payment. I already bought two items from them and turned out well. I recommend to use COD method of payment as Queen mentioned.

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  7. I have purchased 13 items already from Lazada but i have never had problems with them. Good i bought them thru COD. In fairness to lazada, kahit saang online store marami din akong nababasang mga negative experiences na ganito. Medyo may disadvantage talaga kung thru credit card kc may risk sa billing system kaya COD mas recommended.sa COD machecheck mo munaitems before paying them.kaya kung may gusto ako bilhin pinagiipunan ko muna. It is also worth mentioning that Lazada offers COD even in provincial areas….goodluck sainyo guys hope makatulong sharing ko…

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  8. I used to work for them and they had this employee promo. So ayun I decided to order something. Naku it was a hellish experience. I didn’t receive my item ONE MONTH after I ordered it.

    Naku from an insider’s perspective… I am glad wala na ako there! Everything is disorganized and we were worked to death minsan trying to adjust for a certain department’s mistakes.

    I think medyo okay na doon ngayon but tsk, I wouldn’t wanna order there anymore.

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  9. I should have read these kind of reviews before I ordered from lazada. I’m also having the same bad online shopping experience. I ordered an item from them more than a week ago. It was supposed to be gift for someone for a certain special ocasion. I still haven’t received the item yet. It’s very disappointing. Good thing I chose COD as mode of payment. Final word: DO NOT BUY FROM THEM!

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  10. …buti nlang nakita nakita ko eto…binabalak ko pa namang sanang bumili ng laptop na pangalawang try na sa lazada…ung first item na binili ko ay tablet…wifi xa…pero ng itry ko xa sa wifi…ayaw nya pumik up ng wifi…kaya ngaun ung tablet ko na inordr ko nong october ay nasa cabinet nalang…so dissappointed .

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  11. dapat COD ang ginawang transaction. mas mainam kasi pag dumating yung package you can check it then pag may defect soli agad sa courier at no cost. madami na akong purchases sa Lazada at COD ang transactions. Im from Isabela pa at talagang hahanapin nila ang address mo kahit sa liblib na pook ka pa nakatira. Hope Lazada will reimburse to you kung ano man ang kanilang pagkukulang. Merry Christmas!

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  12. Just read this blog. I ordered from lazada a few minutes ago lang. Now i dont think ill be able to sleep well until i get my purchsed item. And i used my credit card as well. Kinakabahan ako kasi the first transaction did not push thru so i had to reorder the item. I really hope and pray that i wont be a victim of this apparently deceiving online shop. Now i have to wait in the next five days for my item. Fingers crossed

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  13. I’ve ordered something it’s been a week already I did not get any update on that, no email no text no email even, I’ve sent an email but no reply on that, LAZADA is FRAUD, They’re lucky because in Philippines there is not consumer law if there is I’ll sue them first, but I’ve still sue them under credit card fraud, because I’ve already paid it and did not get anything, sent email but no reply it means they are fraud. Guys don’t ever buy anything from LAZADA, anyone has good experience with LADAZA they’re lucky but this is my experience with LAZADA. For me they are Just a Fraud Company.

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  14. Have the same bad experience, i was billed by my credit company and they said the the transaction went through. When i emailed lazada.com.ph, they said that the transaction was cancelled due to technical reason and offer a cash on delivery instead, what a trick!

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  15. I think Lazada is fine for COD services… so if your not confident about buying online .. use COD at least you can check the product before paying.. I did it thrice and i didnt encounter any proble

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    • Nag COD din ako , gusto ko nga sana na buksan agad para ma inspect yung item na inorder ko pero di pumayag yung LBC delivery man at baka sa kanya daw i-charge yung item. Pag bukas ko ay di ko napansin agad yung mga defects dahil na rin sa pagpipirma ko dun sa dalawang papel nag LBC. Nabigay ko na yung bayad ko . Pag pasok ko sa loob ng bahay ay saka ko pa na inspect fully yung item… Grabe! nakaka panghinayang ang P999.00 na bag. MANGO pa naman ang brand nya. Ang daming defects. Di ka talaga maniniwala na Mango brand yun kasi napaka lousy ng pag kaka-gawa. May punit at mga sinulid pa. Kung makita nyo lang ang bag na tito ay sasabihin nyo mukhang sa bargain galing. Buti pa nga mga ukay ukay mas may personalidad, etong bag ko nakakahiya gamitin.

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  17. You can report your experience to the Department of Trade and Industry (DTI). We have the Consumer Protection Act of 1992 or Republic Act 7394. You could also go to the media. This site has not only been victimizing Filipinos but also Malaysian -it’s really a Malaysian company-. Hope you follow my advice so that they won’t victimize others.

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  18. Ok naman yung first transaction ko sa kanila, COD kasi gamit ko ang bilis ng shipping. problema ko ngayon kasi yung item na gusto ko not available ang COD.. Gusto ko na talaga siya bilhin kasi 50% eh sa COD lang ako kampante.

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  19. Sorry to hear your sad experiences but I guess those were long ago when they just started. I had more than 5 transactions with Lazada and all of them were by credit card payment. All of them came within 3 days though I had them delivered on different cities, Laoag City, Baguio City and San Fernando City. I was not asked for a photocopy of my card nor anyone called me, they were all purely online payment via computer. The products were of good quality with specs as indicated on their website and we enjoy them so much. Goodluck to all who wish to buy from them, Iwill surely make an order from them.

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  20. Buti n lang nabasa ko muna mga to… im planning to purchase pa nman at iavail ung installment nila… kasi may 24 months.. pero sa mga nabsa ko.. didirect n lang ako mismo sa canon haha kaht hanggang 6 months lang installment pero sure nman sa gamit..

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  21. I’m planning to shop from Lazada using COD para ma-itry. 😀 Nag-online shopping nadin kasi ako with ametech.us although walang COD, ok naman kasi may mobile number sila to confirm stocks before ako mag-proceed with the payment.

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  22. My first 2 transactions w/Lazada are okay kc COD, Kaka purchase ko pa lang ng Michael Kors Kempton bag sa kanila worth 7k using my credit card. Kinabahan naman ako after reading your comments, hopefully walang maging problem…

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  23. I also have my order cancelled I am very anxious now kase 26,999.00 yung amount ng pinurchase ko thru credit card. Sino ba dito nkaexperience na na marefund sa credit card? How many days does it take to be refunded?

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  24. more or less 1 week ang processing ng credit card reversal. Depende ata un kung kelan ire-request ng seller sa bangko na i-refund.

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  25. Hi same here…after one week of waiting cancelled din ang order, ako pa mismo ang tumawag sa customer service today to verify the status of my order. According to the customer service representative na nakausap ko today out of stock na daw…I am so disappointed kc twice pa ako tumawag sa Lazada last week to verify kung available ung item at sinabi nila available pa daw. Sana naman ma process agad ang refund ko within 24 to 48 hours kasi un ang sinabi nila.

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  26. Hi. Sa nakikita ko, ung problem nangagaling sa pag transport ng mga purchased items. Sa dami ng mga products na ddeliver nila everyday, nagkakagulo na cguro yung mga P.O. nila.

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    • Will share my experience. Bought a coffeemaker and an sd card. Transaction was smooth paid via cc. However after less than 6 uses with the coffeemaker it suddenly conked out,will not drip/brew anymore. ms.shane of lazada was very helpful when i called up, she guided menon what to do and the timeline for the refund. Wanted a replacement but if paid via cc it’s automatic refund. Anyway when i had the defective item taken to lbc to be returned, there was a pile of items for return to lazada. Turned out many customers also wanted to return their purchases. Lbc confirmed that they frequently receive items for return to lazada. My beef now with lazada is the quality of their items; are these refurbished or really brand new? That coffeemaker was handled very carefully and seldom used. I just received an email that my refund via cc is in process. Their communication is faultless as they frequently emailed me updates. Kudos to this blog btw, mommy J!

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  27. glad i came across with this blog..! thanks..
    muntik nako magpurchase ng gadget thru credit card..
    my transactions with lazada were all COD so wala naman ako naging problem so far, though naexperience ko na un nagcheck out ako but suddenly out of stock daw so i had to cancel, maybe delayed un update ng counts ng stocks nila kasi sa pagkakalaam ko un ibang items hindi on hand, manggagaling pa sa mismong seller, kaya nagkakaroon ng conflicts sa part na un.. not really sure pero bigyan ko lang din sila ng benefit of the doubt.. hopefully ma-improve nila un system nila pagdating sa card transactions, and customer assistance.. from what i can see kasi un talaga un ugat ng problema..
    kaya to be sure, kung bibili sa lazada, cod nalang talaga and keep from buying costly items esp. high-end gadgets. 🙂

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  28. iv purchased my tab from lazada, sad to say the headseat was not included, i keep on follow.up with their customer service after i received the item but its been almost 3 months, nothing happens. so disappointed.

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  29. i ordered this week from them, after just a day the item was already delivered so i was impressed, (i payed thru COD) tho i think i praised them too soon because the item was defective, i was planning on returning it today but after reading some reviews, i was having second thoughts if i would just fix it myself (remedyohan ko na lang) since mendable naman, but the point is, it should’ve been delivered 100% working. To think it was my first time ordering from them, i’m really pissed, i should’ve read reviews before ordering from them or any online store (NOTE TO SELF)

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  31. hi! i need help about my ACCIDENTAL purchase in lazada. i was supposed to buy a Loom bands kit with a discount of 81% imagine parang wala ng matira dun sa price. what pisses me off the most is that i have contacted them through email and the customer service hotline but iisa lang ang sagot ng mail, under construction daw yung hotline. paano ko macacancel yung order ko? lazada dicouraged me alot after reading blogs like this. i remember putting 3 items in my cart but i removed the 2 others and when i placed my order the receipt says that i have purchased only one item and nung nareceive ko yung email they were 3! sino banaman ang hindi mabibigla doon? i am still a student at nagiipon lang ako ng galing sa baon ko at sinigurado ko na sakto na ang pera ko bago ko iplace yung order ko pero nagulat nalang ako ng naging tatlo yung order ko. and when i checked the order tracking the one i confrmed buying says “Your order has been verified” at yung iba ay wala.. then i received another email sating that my order is going to be delayed. and then i thought of it again.. maybe that is their way of telling that my order is now cancelled. so i calmed and search for new things to buy on olx.ph and nacontact ko na yung pagbibilhan ko. and then tinry ko ulit na magsend ng mail at magbasa ng blogs tapo nakita ko ito kaya baka may makatulong saakin. And oh by the way, i chose COD. pwede naman siguro sabihin sa nagdedeliver na im returning the items for i tried to cancel them and i thought that it was cancelled already right? and beacuse thats the reason i chose cod in the first place.

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  32. hmmmm, good thing i read the reviews – was planning on buying a nexus 5 – same old philippines. this could have been a huge business. too bad they are fucking it all up for everyone. wala na nga bang pagasa tong bansa natin. gaguhan halat

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  33. Pingback: let’s see how this lazada thing works | at wit's end

  34. I purchased a tablet last tuesday. I paid via paypal which is connected to my cc. The next day, they cancelled my order without prior notice or reasons. It’s been a week wala pa rin ung refund ko sa paypal. How long does it take ba para matanggap un? 😦 kabanas kasi after nilang mareceive ung payment ko kinansel nila ung order ko. 😦 kung ganusila kabilis tumanggap ng bayad sya namang tagal ng refund ko 😦

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    • You have to be careful Angelique… in our case they kept saying to just use the credit to purchase something else even if we said we didn’t like anything. To be honest they only were quick to respond to us AFTER my blog post about them spread online.

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      • I also made my own blog post na din. I escalated my refund sa paypal hopefully bumalik sa akin ung binayad ko. 😦 redundant at scripted lang mga response na sinasabi nila. sabi di daw nabawas sa personal account ko, eh debited na sa card ko eh, “it may appear floating lang daw pero babalik from 5 to 15 days. bakit kelangan ko maghintay ng ganun katagal? ang daling magrefund sa paypal di ka naman aabutin ng isang oras sa pagrefund. I’m just wondering kung marefund nga, mapupunta ba un sa card ko o macrecredit sa paypal ko. -_- 7th banking days na ngaun.

        As of now Aug 28, 10PM wala pa din refund ko. di rin sila nagrereply o nagrerespond sa dispute ko last time sa paypal. kinakabahan ako kung maiiscam nla ako o hindi. huhubells T_T

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  35. Hi Mommy J. Just to update all of you. After ko silang bigyan ng Irate email, nagreply din sila sa wakas. Pero nakakabwisit lalo kasi dinedeny nilang wala daw silang payment na nareceive galing sa paypal. Grrr… kabanas nagsisinungaling pa sila sa akin ngaun, eh di yun sinampal ko sila ng transaction details ko galing paypal. Di nila pwede sabihing sinungaling ung paypal ung cc provider ko. Nagreply lang sila nung sinabi kong magfifile na ako ng complaint sa DTI. Still waiting again sa reply nila hay.

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  36. Makareklamo nga sa DTI! Ngayon ang modus nila is separate shipping of items. Pag maramihan bibilhin mo, they will split the items for the reason na di ko magets, para daw to hasten the delivery. The second batch of items, magteten days na wala pa ring notification sa email if it’s already shipped out. Grabe, the customer service sucks to the core. Garapalan talaga tong pangagantso nila.

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  37. Akala ko 2 batches lang, 3 pala, ang ikatlo nearly 3 weeks na since the first one… wala pa ring notification kung naempake na.dropshippers ba sila? Pag in-stock ang items it means ready to be delivered…. Bakit mas matagal shipping nila kesa umorder sa AMAZON. Di na talaga ako babalik sa LAZADA. NEVER!!!

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  38. As of Sept 4, Paypal successfully refunded my payment. Good thing they refunded kasi kung hindi aba maghahanap pa ako ng ibang complainant para masampahan sila ng kaso -_- I’ll never place an order to them.

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  39. I have just ordered an item from lazada. . after paying thru my Debit card, my order was cancelled due to unknown reason. I should have trusted what I have read before making a transaction with them. Bad service.

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  40. hay naku di nako aasa.. either mga hoodlum talaga yang supplier ng scrub na binili ko or ang mga empleyado ng Lazada or 2Go ay puno ng mga klepto. grabe isang buwan na wala pa din!!! ang last email nila is icoconfirm pa daw nila ang delivery kasi naship na daw, eh hanggang ngayon di ko pa narecieve ang THANK YOU spiel nila. wala pang dumating na package. mga hayop sila!!!! calling DTI… kelang niyo ba kakasuhan tong mga scammers nato?!!! lahat nalang sa pinas puro manggagantso. kelan ba tayo lelevel sa USA pagdating sa online shopping and consumer’s protection right. dapat saklaw to sa cybercrime law!!!

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  41. I ordered an Asus Zenfone 6 Flip Cover (Pearly White) and as per 2GO tracking app the package was received by 2GO branch on Sept.29, 2014 at 6PM.

    I have waited the delivery for the whole day ( of Sept. 30) since 2GO tracking app update indicated that the package was out for delivery at 9AM.I t is already 4PM and there has been no delivery yet so I went to their branch here in our place to inquire. Ang ganda ng sagot nila. Yung delivery nila sa malayo nagdeliver muna at bukas na lang sana idedeliver yung sa inyo!!!!

    In short, they released the package to me and what is worst, after checking the cover – it is way toooo small for my Zenfone 6!The size of the delivered cover is for Zenfone 5!!!ANO BA YAN!Do they know how to read?!They are a bunch of incompetent, money suckers! Anong gusto nila putulin ko CP ko para magkasya sa pinadala nilang cover?!

    Like

  42. I suggest not buying gadgets or appliance such as laptop or panini maker as these might turn out to be defective. You’ll just find yourself using valuable time negotiating with lazada for returns and refunds. These online shops are great for specific purchases such as books and cds.

    Like

  43. i always buy from Lazada and never had any problems. Mas madalas pa nga na nakukuha ko agad items na inorder ko kesa sa expected delivery date kahit na nandito na ako sa Aklan. However, I’ve never bought anything from them using a credit card before, lagi lang akong COD.

    Like

  44. Btw, I’ve bought a couple of bluetooth mouse, electric fan, 40inch led tv, hose, smart phone, gas range, babies’ clothes, toys and gears,… as in kung anu-ano lang talaga makita ko sa site minsan… the only time they called me to confirm my order was when i ordered the phone and TV. Prolly cos yun lang yung mahal talaga and they wanted to make sure since COD ang payment mode and all that…

    Like

  45. Advice lang sa mga online shoppers, do not buy signature bags from them. I’ve read lots of blogs and forums about fake bags circulating among online stores such as lazada and metrodeal. I’m not saying na lahat ng binebenta nila ay fake but you may opt to buy on physical stores for bags instead of buying them online, because you can never guarantee its authenticity. Also, most online purchases does not include warranty cards from the main store, rather, defective items can only be returned to the supplier for either replacement or refund kaya you can never tell kung napeke ka ba or hindi. And knowing these online stores, never naman nilang aaminin kung fake nga ba talaga yung nabili mo kahit ni-refund ka na nila (which is a proof of guilt na nga) to protect their reputation and credibility. Ingat na lang po tayo, and mas ok kung magre-research muna bago mag-purchase, yung ibang products kasi nila, available din sa mga local stores, eg. Cdr-king, japan home etc. and sometimes its a lot cheaper pa nga, yung convenience lang din talaga minsan ang binabayaran. 😊

    Like

  46. My Mom ordered a Happy Call Pan from Lazada after two days dumating yung item. Mabilis yung delivery nila but the problem was the item. Nakabukas na yung box and the guy said na yung trainee daw nila ang nagbukas nung item nagkamali daw kasi ng deliver sila. Buti na lang COD kami , kaya hindi namin tinanggap yung happy call pan, sobrang nakaka disappointed lang talaga.

    Like

  47. bwisit na lazada. i ordered shake and go blender thru cod pero pag try ko palang di na nagfunction. di ba nila gi try yan bago e ship sa customer? pathetic. i’ve returned the item but until now they never emailed nor texted me. it’s been 15 days already. never buy items in lazada especially electronics one coz im pretty sure its defective….lazada is just a waste of time….

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  48. Filed a complaint sa DTI against Lazada
    Bought from them last Nov. 11. – Online Revolution Sale
    Around 115K+ of laptops and TVs via CC coz super mura
    Mga 8 transaction yun.
    A day after the transaction when I checked my account sa Lazada
    2 cancelled and after a couples of hours 2 na naman.
    So I asked them what happened, sabi nila invalid reason daw yung dahilan at super sensitive daw ng system nila
    so kung iba yung account holder and credit card holder details i-rereject daw.
    I used 4 different cards coz di kaya ng credit limit ng isang card lang.
    1 in my name, 1 in my sister’s name & 2 in my aunt’s name – of course with their permission.
    Tumawag pa nga yung credit card company ng Tita ko sa kanya to confirm kung alam nya yung mga transaction.
    So sabi ko naman kung ganon pala na super sensitive ng system nyo bakit yung 1 dun sa 5 transactions na ang
    gamit is yung credit card ng tita ko ay successful yung verification sa system nila. Dapat cancelled din pati yung isa dahil super sensitive nga ng system nila, diba? And bakit wala man lang communication galing sa kanila. Wala man lang verification thru sms or email. Basta email na lang na cancelled yung order. So sabi nila iche-check daw nila. So we called again after a few hours. Iba namang reason binigay ng supervisor, nadecline daw ng bank mga transaction kaya na-cancel, so sabi ko bakit di mo yan sinabi sa akin kanina dahil daw tumawag yung payments supervisor nila sa credit card company ng tita ko and yun daw ang sabi. So ang ginawa namin tinawagan namin yung CC company ng tita ko and ang sabi nila all transactions were approved naman daw pero the lazada supervisor insists na the bank declined and di daw yun alam ng kausap naming CC customer rep. So we told the CC rep. na gusto namin kumausap ng supervisor nya. And ang sabi naman ng supervisor approved daw sa kanila lahat yung transaction. So we told the supervisor from Lazada that, ang sabi nya i-confirm nya daw uli and they will call us back. So the next day yung natirang 4 transaction akala ko OK na kasi order verified na and for shipping na and yung iba shipped na (ex. transaction 1 – 1 laptop for shipping and 1 tv already shipped, transaction 2 – 1 laptop for shipping and 1 phone already shipped). After a few hours, I checked my Lazada account again and cancelled na lahat ng for shipping. I called Lazada to asked what happened this time. And sabi nung payments supervisor nila dahil malaki daw at sunod-sunod yung mag order nag red-alert daw yung acquiring bank nila. And more than 8 transaction daw (yung isa COD kaya di ko na sinama) Sabi ko naman may nakalagay bang limit sa website nyo na hanggang 8 transaction lang pwede gawin within a day. And ang ine-expect nyo ba isa or dalawang item lang bibilhin ng customer, bakit pa kayo nag sale kung ganon? Sabi ko bakit di ba sila nagverify sa CC company and the CC company approved naman lahat ng transaction. So sabi ko bakit pati yung transaction gamit yung sarili kung CC na-cancel din. Sabi nya lahat daw ng transaction under my account maca-cancel dahil iisa daw yung email. So sabi ko bakit yung ibang items nag-ship, diba super sensitive nga ng system nyo, ang sabi nya di nya alam so ipapa-cancel nya na lang yung mga na-shipped na, So sabi ko bakit ganon, pinaasa nyo lang kami na-idedeliver nyo yung item tapos bigla nyo i-cacancel. Tapos pa-iba pa kayo ng rason. Paano ngayong yan around 115k+ pesos yung floating sa mga CC namin tapos ine-expect nyo na mag-iintay kami ng 5-15 banking days para ma-reversed yung mga transaction. Mabilis lang sila kumuha ng payment- mintues or seconds lang pero pag magrerefund aabutin kayo ng buwan. FAIR ba yun?
    I already received a summon from DTI for a mediation with Lazada on Nov. 18 and 20.

    Like

  49. i ordered a phone a week ago which is in stock – based on their website, after 2 days, order status is going through verification process pa din. nag e-mail ako at sabi ko lagpas na sa 24-48hrs verification deadline, at sabi ko i cancel na lang yung order at ibalik nila un charge sa card ko. after ilang hrs, tumawag un cust support nila at dun lang nag verify. tinanong ko kung gaano ka tagal bago mag ship from merchant since i order pa nila from hong-kong, sabi nila 5-15 business days, nag ask ako gano ka tagal refund process, sabi nya 5-15 days din daw depende sa bank. since same turn-around time lang nman, pina tuloy ko na un order. then after the verifying the card details at i confirm yung item, sabi nila i pprocess na ung order. after ilang mins, nag change na ung status to order verified. after 24 hrs. processing na daw sa mechant. after another 24 hrs, nag update na ready for shipment na daw… pag check ko the next day kung may tracking number na, kaso nag blank yung order status. so nag email ulit ako, at tinanong ano nangyari. nag reply yung support nila at sabi na out of stock daw yung item due to high demand. sobrang bullshit ng service at support ng lazada. after nila i confirm na na order at processing na dun sa warehouse ng merchant, bigla sila mag sasabi ng out of stock. scam shit tong lazada na to.

    Like

  50. i have an experience too…nag order ako ng powerbank pati headphone pero parang na double charge ako, nauna yung power bank then nagbayad ako…nagtaka na lang ako kasi pag check ko ng next remaining bill ko ganun pa rin ang charge…buti na lang naagapan pa..sana di na maulit to sayang ang site nila

    Like

  51. ANYONE asking for a scanned copy of your IDs, i-blur mo yung critical details.NEVER TRUST ANY COMPANY WITH ACCESS TO FULL DETAILS OF YOUR IDENTIFICATION CARD.

    Example, if you have to give a scanned image of your driver’s licence … BLUR EVERYTHING, itira mo lang yung 1st name, surname and licence number. Pati signature mo, i-blur mo!

    Like

    • That’s what is standard but for some reason they insisted that their requirement is unblurred and the deal was so good my hubby did it to get the item for the promised price. It’s really bad business practice.

      Like

  52. Same thing happened to me. Their courier 2Go sucks. I ordered an item expecting it to be at my house in a week. By the third week, I decided to cancel my order, but they still billed me. Until now, they haven’t refunded me. I wasn’t going to post anything bad about them, but now… I am so disappointed with them and will never buy anything from them again. I also told my friends not to buy anything from them. They have terrible customer service!

    Like

  53. Ang laki rin ng problema ko after kong malaman na defective yung battery ng binili kong tablet.Ipina rep[laced ko sana, Nung December 1 ko pa ni shipped, 3 days after na received na nila. Pero until now December 22, wla paring update sa status ng return ko!! If tatawag ako sa customer service eh parang binababaan ako! SUCKS LAZADA!

    Like

  54. I also would like to share my recent experience with Lazada. Last Dec 15 I tried to purchase an item online using my BDO debit card (Mastercard), but got “payment rejected” after entering my details. I tried again with the same response. I then used a different card (with different BDO account) and that transaction went through, with a different order number, of course. I received various emails from Lazada informing me that the first order was cancelled.
    I am a bit lazy in keeping track of my bank account statements (actually I normally don’t bother to look at them at all, since I use the account only for online payment of utilities), but yesterday I got a bill from Skype, according to which I didn’t pay the December invoice yet. I didn’t remember, so I did check my bank account and saw that I indeed forgot to pay Skype. What I also saw is that Lazada debited my account three times for the first order and credited the amount (Php 16,540) only twice!
    I tried to call Lazada, but they are not taking calls. I tried to send a question via the contact link on their website, but “message sending failed”. So I wrote them an email and got the system generated “ticket was opened” reply. I also wrote to the regional director of Lazada’s parent company (Rocket Group), and he personally responded the same day, thanking me for the information and informing me that he has forwarded my mail to Lazada’s MD (I hope that is the managing director, and not a Medical Doctor), and that they will fix the error and that their customer care will contact me to facilitate refund. Let’s see what happens next.
    What worries me is that an error like this is at all possible. Their system replies “payment rejected” although my account was debited for the full amount. In my opinion this is what I would call a “critical” system error for a company involved in online selling. (By the way: COD was not possible for this item!). I wonder if anybody has had the same experience in the past. I also wonder how often this happens, without duped customers noticing it. If this has happened before (and I have no reason to assume that it hasn’t) I would wonder if this is indeed a system error or maybe it is a systematic error.

    Like

  55. Hi can you please share the email of Lazada’s Regional Director or Managing Director. I have some problems with Lazada returns and all the agents say that they will notify me / they already sent an email to the returns department / They are checking with the courier – which is BULL bec. LBC has an online tracking. They already received my item last week!

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  56. I guess, I am one of those lucky customers… had 2 transactions with Lazada last year, delivered on time(7-10 business day) with no problems. I used CC. – but now, I am thinking twice of buying the garmin 920xt with HR they are selling… aside from being too cheap from the MSRP, it has no warranties whatsoever… will just have to buy it in a store

    Like

    • Hi. this happened to me too. Lazada is selling a 3tb seagate PORTABLE slim hard drive for only p6700. It turns out to be a 3tb seagate DESKTOP drive (yea the bulky one) and later they changed the picture to the “correct” one which i apparently received. Good thing i had the screenshot if the item (the slim one) before i purchased it.

      Pls just try to buy from a store. Bec. words cnt describe how stress i am with lazada.com.ph. Even if i had a screenshots they are turning blind on my concerns. I just wish i drove to the store, pay a parking fee and fall in-line to purchase my item.

      Like

  57. Hi, suki na po ako ng Lazada, dun po ako namimili ng appliances like washing machine, ref, etc.. every month ako kung bumili and I use discount coupons everytime I checkout laki ng discount eh kung icocompare mo sa prices dito sa province and free shipping pa sila. Ang kagandahan lang sa kanila pg di mo gusto pwede mong ibalik without paying any SF.

    My only bad experience is when I bought a computer chair, nung hinatid kulang ng armrest di email kagad ako sa Lazada, then reply naman kagad sila. Afte 2 emails nila ang sumunod they asked me if I can return the chair nalang kasi out of stocks na. So nagwonder ako bakit maoout of stocks eh set nman yun. So ang ginawa ko kinontact ko ung supplier mismo ng chair (makikita nman kasi kung sino supplier ng items nila) then sinagot nman ako kagad and ipapadala daw nila ung armrest pro my problem is Php800 ung freight via LBC. Juicecolored! ano yun box na malaki? Sinabi ko kasi ok lang mgpay ako ng SF basta reasonable lang. Di naman tama yung Php800. Pinahanap ko ng ibang courier ung mas mura pero hanggang ngayon ala pa ring update Feb 17 pa ung last na email nila. Good thing is nasa Manila husband at papapuntahan ko nlang sa kanya ang office ng supplier.

    Umoorder pa rin ako sa Lazada, actually last order ko kanina lang nka1000 off ako. Tip lang ung mga 50% off, 20% or 30% “minsan” di totoo yan tinataas lang nila price ng item tapos lalagyan ng discount para sabihing mura.. Malimit mgbago ang price sa Lazada halos everyday. Mas maganda mgshopping dun pgweekends and kung my mga okasyon or Holidays I’m sure my discounts na ibibigay :).

    Like

  58. I guess swertihan lang talaga ang pagorder sa Lazada, my father already made 2 transactions with them and it was successful. There were no problems in packaging and delivery, everything was smooth. By that, they gained our trust and I thought hassle free talaga umorder sakanila but no, what I experienced was different.

    Nag order ako last March 3, 2015, ang nakalagay sa product page nila “in stock” so I ordered the phone. Once the order has been confirmed, they sent me an email saying na they’ll notify me once they have received the item from the seller for 2 working days & they’ll email me kung ready na for shipment. So after 2 days, I haven’t received any updates. Hinayaan ko nalang muna, pero after 4 days (March 7, 2015) nagemail na ako kung ano status ng order ko tsaka bakit laging error yung product page na inorderan ko whenever I visit it on their website (kinabahan na ako nun kasi parang hindi na ata tama). Sabi nila my order is still in process and expect the delivery within 1-7 days. On March 10, I emailed again for confirmation at di na ako mapakali kasi wala talagang update tsaka ang nakalagay sa order tracking tool nila, in process parin. In total, 6 days na akong walang update sa item na inorder ko samantalang ang sabi nila 2 days lang. Puro lang sila “expect delivery within 1-7 business days”. When they replied, bigla nalang nila sinabi na out of stock na daw pala due to high demand at try parin daw nila ideliver. Nabwisit ako, bakit nila ilalagay sa website nila “in stock” kung wala naman pala talaga. Nagemail ulit ako na i-update nila ako whenever they already have the item on hand tsaka kung kelan ako magexpect ng delivery. Nagreply naman sila, expect the delivery within 1-7 days parin, pero di daw lalagpas ng March 12, 2015. I asked them the day before kung ieexpect ko ba yung item kung dadating. On March 12 around 4AM, I received an email from them na cinancel na pala nila order ko since March 10. Hay Lazada, they made me wait for more than a week, sasabihin na dadating yung package on March 12 tapos cinancel na pala. They didn’t even informed me properly that my order was cancelled. Sobrang paasa nila.

    I used credit card as a payment method, auto deduct sa account if you used credit/debit card once you have placed an order. They emailed me that the refund has been initiated on March 12, 2015, I guess I still have to wait for 5-15 days to make sure na ni-refund talaga nila yung pera. Bawal ka rin magchange ng item kahit same amount lang din ang ioorder mo.
    Mas advisable nga talaga ang COD kung oorder sakanila para walang proproblemahin about the money.

    Like

  59. meron po bang Store talaga ang lazada? para pick-up ko nalang ung bibilhin ko n item, i plan to buy in lazada ng Lenovo s860, hindi po ba na baka defect ung item n m bigay sakin,. ?

    Like

  60. You can have confidence and smooth transactions when buying stuffs sold and fulfilled by LAZADA. But beware of anything sold by Other Seller even though fulfilled by LAZADA. Especially items marked with “Shipped from Overseas”.

    Like

  61. I would suggest always choosing COD as mode of payment if available. If not, and if the item is quite pricey, you might be better off buying it somewhere else, best locally or walk-in.

    I’ve had 3 transactions with them and all actually went well. Maybe I’m just lucky.

    For anyone interested, I also shared about my experience here: http://bibiano.io/is-lazada-legit/

    I’d be happy to answer any question regarding the process.

    Awesome writeup, Mommy J. If I were your hubby though, I wouldn’t really risk buying something at that costs from an online store. I’d rather shell out more and buy it locally – at least you’ll have a physical establishment or person to complain to. Another option is having someone abroad buy it for you (if it’s available in their location) and just have it shipped.

    Hope that helps anyone! 🙂

    Like

  62. I would suggest always choosing COD as mode of payment if available. If not, and if the item is quite pricey, you might be better off buying it somewhere else, best locally or walk-in.

    I’ve had 3 transactions with them and all actually went well. Maybe I’m just lucky.

    For anyone interested, I also shared about my experience here: http://bibiano.io/is-lazada-legit/

    I’d be happy to answer any question regarding the process.

    Awesome writeup, Mommy J. If I were your hubby though, I wouldn’t really risk buying something at that costs from an online store. I’d rather shell out more and buy it locally – at least you’ll have a physical establishment or person to complain to. Another option is having someone abroad buy it for you (if it’s available in their location) and just have it shipped.

    Hope that helps anyone! 🙂

    Like

  63. Hay naku gusto ko din bumili kaso natakot ako. Wag na kahit naman COD yan LBC magdeliver di ka papayagan na buksan at icheck pag dimo pa natanggap sa mall na lang diba may kamahalan kaysa mabiktima ka na dika naman aasikasuhin pag magreklamo sakit lang sa ulo yan. Kulang ng empleyado siguro

    Like

  64. I ordered android phone last month but the cancelled my order. I used credit card para bayaran yung order ko, though na cancel na yung in’order kong phone they still charged it on my credit card 😥 i haven’t even recieved my order because they cancelled it.

    Like

  65. I had encountered so many problems w/ lazada. Having listed items not on stock, fake items, etc. Up until now, part of my refund is still not sent since last year (even after so many emails & on-site requests).

    Like

  66. I bought a lot of gadgets, watches, bags already at lazada ph.. Also returned a couple of items and got my refund immediately. And all i can say is i am very satisfied with all my purchases.

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  67. May ganito din pala na nangyayari sa lazada. So far sa akin never pa nangyari to. I once bought a laptop and an ipad and all were smooth transactions. Ewan ko lang sa inyo kasi i always pay via COD kasi i dont really want to put my CC info on any site.

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  68. I have a different experience with them and I see it as a good shopping experience, since this post is from a long time ago I’m wondering: Did anything happen with those CCs? Did anything get charged?

    Like

    • We cancelled our credit card right away. Perhaps they have improved their operations since this happened to us. We have not shopped with Lazada since even though we do shop online via Amazon.

      Like

  69. My uncle bought a tablet from them 3 years ago. We made our purchase online and even contacted their hotline just to confirm the specs. Yeap they promised 5 days delivery time but it went up to almost 2 weeks – they gave us a lot of reasons like they couldn’t find our house and so on. Also the item that was delivered was a far cry from what it looked like from the picture posted online and what made my uncle even more pissed was the specs were not what they have talked about over the phone. (Instead of having 8gb internal memory the item we received only had 512mb) Yes they agreed for a refund/change item but it was too bothersome. Tsk tsk!

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  70. Lazada is the best online shopping for me. Everytime I ordered an item, I always received it earlier than the promised time. They always have promo and provide voucher. The price is a bit cheaper compare to other store but the quality is good. More promo and more power to Lazada Philippines 😀

    Like

  71. Misleading yung article nagveverify lang ang lazada dahil high ticket item ang mac pro dhil prevalent ang card fraud. So kasalanan ng bumili ndi sya nagprovide copies ng ID & card. Lazada process 3party secured payment gateway online meaning card not present transactions so if may mapulot ako na ccard pwede ako bumili online and getaway with it pero kung cod wla problem. Allowed magstore ng card info ang lazada dhil may PCI compliance certification sila just make sure not to divulge full pan ng card and cvc sa photocopy.

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  72. So far sa ok naman lahat ng purchases ko sa .. Mabilis ang response thru emails and txt msgs..laging mabilis ang delivery kahit provincial area and in good condition lahat ng items. And with regards to the payment, segurista kasi ako.. palaging Cash on Delivery pinipili ko.

    Like

  73. I bought a smartphone (delivered in less than a 8hrs) and a kitchenware (delivered within a day) with Lazada. I’m surprised they were fast but the thing is I paid through COD. Kapag siguro through credit card they have the tendency to delay the delivery because the item(s) were already paid, whereas if COD, they won’t make a sale if they don’t deliver as per schedule.

    Like

  74. Lazada is the best online shopping for me. Everytime I ordered an item, I always received it earlier than the promised time. They always have promo and provide voucher. The price is a bit cheaper compare to other store but the quality is good. More promo and more power to Lazada Philippines 😀

    Like

    • When the items you ordered is directly sold and fullfilled by lazada, the less chance of having a problem in terms of item deliveries, refunds, replacements, etc. Items sold by sellers (marketplace), the chance of encountering problems gets high since Lazada need to contact/inform the seller first about item availability and the seller will then be responsible for delays on shipping and the product quality itself. I hope Lazada will take action in this one. I suspect that Lazada accepts sellers easily without too much gauge of how a seller’s handle order transactions. That makes them go into trouble. Well, for me it is acceptable because they are just still starting here in PH. 3 years appear to be long enough but establishing a very stable company takes longer time. Most of the items I ordered were delivered fast/ahead of time, considering that I am in a provincial area. In terms of payment, Cash on Delivery is still be best choice. On the other side, I hope Lazada is performing actions to improve CS support. Some of the CS seemed to send generic copy pasted statements to their customers. I don’t know if they can’t understand me or they are just lazy to fully read my concern. I am not saying all, but some (or few) of Lazada’s employees do not care about customers’ impressions. These employees make the company’s image bad and they put the other good employees in trouble.

      Like

  75. Bad publicity is still publicity. Sorry to say this, Mam, but thousands of consumers who use Lazada are laughing right now. First, it’s an online merchant site. Hindi sila yung main supplier ng items. In most items, maraming dealers and you have to do your research to find the best and who has the available stocks. Kaya nga meron silang status na ‘checking on warehouse’ etc. It is very possible na nung nagprocess ng order, meron pang stocks pero nagkaubusan and then later they found out, and they had the courtesy of letting you know.
    They offered you credits, simply because it is harder to process refund for credit card transaction, than to give you special credit to purchase new and better items. What you should have done is as simply asked for discount or voucher for use on next transaction.
    Lastly, their protocol in the use of credit card is actually outstanding. Never did I hear a companies do that for verification, simply because you can dispute charges. Since they verified your identity using id card, you should appreciate it more because they’re protecting your account.
    If this would help, my advice is for you to use Cash on Delivery. I heard you can even decline receiving the package after being delivered by LBC, and that would be free of charge. Imagine kung magkano ang nalulugi nila. This is not to defend lazada, but I’m simply saying that this system is very common in other countries wherein the main mode of payment is through credit cards. You just have to live with it.

    Like

  76. So sorry to hear your experience. I had an inconvenience one too however not as bad as yours. You are aware though that Lazada is just a portal and not the actual vendor, and they have a lot of different vendors. I have delt with Lazada directly when I requested the information for the vendor as I want to directly coordinate with them about an item, however they just kept on barking that I should just keep on checking the site…(sigh)

    Like

  77. Hi, I’m also a victim of Lazada months ago. I ordered some baking goods from them. Although, some were sent but few weren’t. I emailed them few times regarding my refund or replacement. They replied and promised to refund 2 days after. But up to now, I’m not getting any.

    P.S
    Some of the items sent were not exactly the one’s I ordered.

    Like

  78. I had both good and bad experiences in dealing with Lazada.

    My first order with them are 2 books – COD. The transaction was smooth.

    Second order was the mosquito killer the amount was 399 (I Think) and I ordered 2 of them and when it was delivered I tested it for 2 weeks. It didn’t kill any mosquitoes,

    Third Order was last December 7 2014 I ordered the Miracle Blade set as a gift for my mom. However, they didn’t deliver it on time. I indicated that my delivery address is our office so I called them up to follow up my order they told me that the delivery team tried to deliver my order at around 9pm. I said to them that just reschedule the deliver from 8-5 the following day. Unfortunately the item was only delivered after January 6 and they said that it was because there are many deliveries during the Christmas Season.

    My last order was an ink set for my Brother printer. They delivered the item promptly, though I haven’t tested it yet the item seems good since it is still factory sealed.

    Like

  79. YES! Finally someone wrote about this.

    I worked for a bank awhile back, specifically in credit card fraud. I understand that there are a lot of people who use stolen credit card numbers and buy things online primarily because of its anonymity. I understand that the merchant is partly responsible to give a refund if the item was purchased from a stolen credit card.

    BUT for a legitimate card holder to risk her card and her identity is unacceptable! I too refuse to send a picture of my cards and my i.d.s. Where do Lazada.com.ph thinks credit card fraud starts? It starts from providing to much information to a vendor with an unsecured website. Unsecured meaning you have people of varied background gaining easy access on what should be private information. That is why your payment page is encrypted to begin with!

    We are not saying that Lazada.com.ph and all its employees are thieves. Bankers and call center agents are not all thieves too… but not 1 company can say that they do not have a problem with fraud. Some people do steal.

    There are multiple technological ways to prevent fraud. WHY don’t you (lazada.com.ph) just do a name and address verification with the bank? If you really think that they transaction is “risky” or is “highly likely fraud”, Visa has Verified by Visa.. Mastercard has the SecureCode.

    Like

  80. Hi! We’re frequent Lazada shoppers and we’ve only had one instance when the item needed to be returned. The customer service representatives that I talked to were courteous naman, and even offered their local numbers if we needed to talk to them directly. The refund was given in full din, so we have no issue with their

    As per the CC issue, you said it yourself, the company’s a reputable company in the industry naman so I believe if and when proven na your info may be put at risk, they will do something about it.

    “Today, they called him and said the item is not in stock and he should just use the funds they already deducted from his card for other items on the site.”

    Did they really use the word SHOULD? Or did they say “you COULD?” Because you COULD use the credit that you have on your account naman talaga, pero that doesn’t mean you should. You can always ask for a full refund. Up to you.

    Like

  81. sorry to hear that from you guys. siguro medyo sumablay..the safest siguro eh cash on delivery ang payment. i ordered 10pcs of ipad mini from them kasi nag promo yun from 17+k down to 11k and okay naman yung mga products. it costs me around 111k and paid it COD.

    Like

  82. Maganda sana ang lazada nag try ako dati bumili ng long sleeves pang lalake. Ang ganda ng tabas dun sa model nila pero nung nakuha ko ung order ko. Grabe napakaxlow quality ang panget easily bleed pag nilabhan. Ginamit ko lang ng 2x panget na ung damit. Never again will buy from this site.

    Like

  83. Kinakabahan naman ako, i just ordered 2 GoPro Hero 4 Blacks last night. Waiting for verification parin naman yung order ko (i think it could take up to 48hrs) but having the doubts i called them up earlier, and the CSR that i talked to told me that the verification team or whatever it is they call it will give me a call. I hope it goes smoothly.

    Like

  84. Lazada customer din ako but I don’t use credit cards… For safety purposes I prefer Cash on Delivery… So far so good…. I don’t buy gadgets online to be sure id buy gadgets on the Store itself.

    Like

  85. Lazada sucks!they update u with promos but when u click the site the promo doesn’t exist. And they never reply to any email u send.

    Like

  86. had the same issue. my mom was supposed to surprise me and bought an iphone 6. The transaction went smooth and confirmation and what have you was processed. She was informed that the item will be delivered in x number of days, after a few days, mom got an emaik that they wilk not deliver the item as she used a credit card issued abroad. Mom’s credit card was deducted with the amount and refund will take 3weeks to 1 month. good thing mom called her bank and put a stop payment, but had to pay a fee. We never purchased since then,

    Like

  87. Tagal ko ng customer ng lazada at napakadami ko ng naorder sa kanila including camera, tent, shake and go, 6xCM cellphones at iphone 6 plus pero up until now, everything is smooth on my end. Puro cash-on-delivery ginagamit ko. Baka naman kasi tatanga-tanga kayong umorder kaya akala nyo naloloko kayo! Reputable ang lazada, para syang lokal amazon natin dito. Next time, gumamit ng utak sa pag-order online!

    Like

  88. I also had a bad exp with this company. I ordered these badminton shoes at 70% discount. Not a bad deal, right? So I made the order. But instead, I chose the COD payment option. I kept on checking the status, it was on ‘processing’ for more than a week, and then on it’s 10th or so day, the status suddenly changed to ‘cancelled’. I received an email from them saying that the order was cancelled due to the item being out of stick during the order was processed. This is bullshit. Everyday, when I go check the status of the order, I segue to check the item on the website. It was still on 70% off and available. To my dismay, the day that the order was cancelled, I went ahead and attempt to reorder, but this time the same pair of was no longer 70% off. I replied to their email, expressing my utmost disappointment. And during this day, someone from Lazada called me with very good news – saying they can reprocess my order. I was delighted. Until they called the second time confirming my selected shoe size isn’t available. I was willing to give Lazada a chance but they blew it. This is the kind of practice shady companies do and I wonder how they got so big of a company with this behavior.

    Like

  89. I think they should update their website to have a better inventory management which can track their supplies real time.

    I had several bad experiences with them as well and had to send several emails and made countless phone calls just to get things sorted out.

    Good thing yung LG tv na binili ko was delivered on time and still working as of now. Bought it as a gift for my family last December 2014.

    Still, I think their company is not something consumer should fully trust.

    Like

  90. I’ve been a customer of Lazada since last year but so far, I didn’t have any problems with them. I use Cash on Delivery. Already bought Acer All-in-One Computer, Wireless Keyboard and Mouse, Speaker, Headphone, Popcorn Maker, and etc. just recently I bought Samsung WB1100F and Romoss Powerbank. I received the items on time and even got the items on discounted rate and used vouchers. I only receive verification once. Their customer representative called me up to verify if I really ordered the Acer Computer. Other than that all the calls I receive were from their Delivery Team. They also update me with my orders through Email and SMS. I think sometimes the problem would be their Merchants. Like for example, I ask them if the MK Wallet their selling was authentic. They told me that per their policy, all items to be sold should be authentic, but they’re not 100% sure if their Merchants complied. So i deleted the item from my cart.

    Sorry to hear this has happened to you. Maybe next time you should try their Cash on Delivery option especially if it involve large amount of money.. 🙂

    Like

  91. I’ve been a customer of Lazada since last year and so far, I didn’t have any problems with them. I use Cash on Delivery. Already bought Acer All-in-One Computer, Wireless Keyboard and Mouse, Speaker, Headphone, Popcorn Maker, Mosquito Killer and etc. Just recently I bought Samsung WB1100F and Romoss Powerbank. I received the items on time and even got the items on discounted rate and used vouchers. I only receive verification once. Their customer representative called me up to verify if I really ordered the Acer Computer. Other than that all the calls I receive were from their Delivery Team. They also update me with my orders through Email and SMS. I think sometimes the problem would be their Merchants. Like for example, I ask them if the MK Wallet their selling was authentic. They told me that per their policy, all items to be sold should be authentic, but they’re not 100% sure if their Merchants complied. So i deleted the item from my cart.

    Sorry to hear this has happened to you. Maybe next time you should try their Cash on Delivery option especially if it involve large amount of money.. 🙂

    Like

  92. I’m fond of buying online too. I usually check sites like tcat, cashcashpinoy and halohalo. i experienced minimal inconveniences such as wrong sizes delivered, or delayed delivery. it is not really advisable to order gadgets – big or small – from online shops. you cannot actually check the gadget before making the purchase, and it’s really hard to get hold of the support team of any site. also, when you purchase online, try to minimize the amount and not exceed P3000, just to be safe. choose COD if that option is available.

    i just remembered i just ordered a luggage scale and weight loss pills from lazada 2 days ago. crossing my fingers, hoping i don’t encounter any problem.

    Like

  93. Pina blurred naman nila digits dba? Legit seller yan. Baka nagkataon lang nagka conflict sa store nila. Kung nirefund naman edi wala problema big store yan po. Umoorder ako lagi sa lazada. # 1 online store yan sa philippines. Or maybe hindi nila maibigay talaga ang discount since 50% lugi sila hahaa. Or maybe sadyang pumapangit na service nila dahil sumisikat na sila. Maraming pwedeng reasons hahaha. Thanks for sharing ur experience.

    Like

  94. i’ve bought quite a few items from lazada, and i’m pretty satisfied with their service. there are times when the delivery takes more than a week, but all items ordered arrived.

    i’ve also returned a defective item, and had no problems with it. refund was processed quickly.

    i use paypal to pay for my online purchases. i link my credit card to my paypal account–it’s a much safer way to pay, and refunds are processed faster, too.

    i think what happened in your case was, they ran out of stock during the time it took to verify your card. they should have held the item for you while they did the verification.

    did you black out the parts in your credit card that they indicated? the fact that they said that in the email showed good faith, at least, from my point of view. i’ve encountered establishments here that ask for photocopies of my credit card, and wouldn’t allow me to black out the numbers. yun ang mas delikado.

    Like

  95. I’ve been a customer of lazada for 2 years now and i haven’t experienced this one. Once I place my order, I automatically receive a confirmation of the delivery. There are no CC info being asked. I think this a pishing or fraud site. Just my 2 cents. 🙂

    Like

  96. I also bought a SJ4000 camcorder from lazada, it was a cash on delivery to province. But few days after receiving it and sesrcing online about the product, it was not an Sj4000 but only an action camcorder

    Like

  97. Just to share, I had a bad experience with Metrodeal. Me and my friends purchased vouchers for a trip to Bora. We expected to be booked with our preferred dates but despite purchasing the vouchers early, the agency told us they can’t booked us but IF we really want the dates they want us to add 3k each. I emailed metro deal support group to complain about the agency but I got dismayed with their reply- I can give the voucher as a gift to loved ones!

    Like

  98. I also bought something from lazada before. It was a children’s bag with animal design branded SKIP HOP. The item is on sale Skip Hop FOX amongst the other design. From the looks of it at the picture they provided on the web, it looks exactly the same as the one being sold at Amazon – high quality, branded. To cut the long story short, I WAS DELIVERED A FAKE SKIP HOP BAG. It still looks like a Fox though, BUT definitely low in quality with some Chinese brand on its TAG! I demanded a refund while returning the fake item to them. But since their requirements are so tedious for a 700 (if I recall it right) peso bag, I let it pass. But arghh, 700 is 700

    Like

  99. I agree this company is really no good! My issue is with product warranty. Bought sony xperia 2 yrs ago. Before buying the mobile phone i calles CS to confirm about warranty. CS assured me that the phone have a 1yr warranty for parts and service. To make the story short the phone was having issue after 6months called CS again how i can claim the warranty, was advise to bring the phone to any sony shop together with the receipt..after a week sony called that the phone is not under warranty because the product is from hongkong. was charge 2,500. called CS to complain and all they can say We are sorry. From there on I never buy from LAZADA!

    Like

  100. 1. Uhm, this was from 2 years ago. Outdated info.

    2. Lazada is a marketplace, not a retail site (seller). So in practice, the OP is saying s/he got swindled by a conman. The marketplace tried to help out, but the conman is gone. So the marketplace is blamed. Where’s the logic?

    3. If you get get swindled to giving out credit card info through unsecure channels, It’s no one else’s fault but your own.

    4. Like any marketplace, you try to get too-good-to-be-true bargains, you get what you pay for.

    Like

  101. I totally agree. Do not patronize this company. I stopped doing so myself. My order was not delivered and everytime I follow up, they keep on saying it will get to me in 2-3 days even if 3 weeks has passed already. They keep on blaming it on the courier but LBC was just able to deliver a hard drive to the same address just recently.

    Like

  102. I just canceled my order, the unstable estimation of delivery time they’re giving me is not worth the 2k that i’m supposed to be saving. according to my CC issuer the transaction is floating and i don’t have to worry about it, as soon as lazada cancels my order.

    Like

  103. Hi Mrs. Go,

    My name is Jeremy and I’m from Lazada’s Community Management (Social Media) Team. We chanced upon your blog and would like to clarify some things.

    First, we would like to thank you for your feedback. As per our record, considering that this happened in 2013, this has been resolved already. Your husband received his refund and was assisted by one of our specialists.

    Regarding some of the points that you’ve raised, here are a couple of things that we want to clarify.

    1. We have long changed a couple of things regarding our verification process and I would like to assure you that these new protocols have all been for the better.
    2. Because Lazada is, an online market, the stocks that we carry on the site still depends on the stocks available from our merchants. If our merchant says that they have an available product, we trust that they can provide it should someone decide to order it. In this particular incident, at the time you were about to purchase there were stocks but like in any other stores, stocks run out depending on how the demand rate is. This is the reason why Lazada made sure that you were informed so you can either use your credit to buy other items on the site or refund the full amount.
    3. We condone bad business practices and would not use it against the customers who have been loyal to us all throughout these years.
    4. We have new payment options and these new methods allow our fellow Filipinos to purchase items even without a credit card. This is a useful method that Lazada paved the way for. A lot of e-commerce sites have now adapted the same method.

    I hope I was able to clear things out. Again, if this caused you any inconvenience back then, please accept our sincerest apologies.

    Like

    • Jeremy this happened in 2013 and at that time, no one called us to explain what happened. All the while we were told the item is available only to find out after all the hassle of compliance to make the purchase that it is not available. Since then I have not used your site to shop as it felt like you were just collecting data by using an amazing promo. We felt so uncomfortable about what happened that we cancelled our card to be on the safe side.

      Thank you for your response. I do appreciate it.

      Like

  104. tangina…….kwento ko na rin yung kakilala ko….nakita ko sya nag ttype ng email para sa lazada,,,,parang complain letter. First time daw nya bumili sa online shopping at lazada napili nya. Tapos to find out wrong item ang denilever sa bahay nila….PUTsa, first time na nga lang ganon pa. Bwisit. and this happened april of 2015. buti pa yung metrodeal at ensogo unless hindi na sila operating…tsaka mas mahal ang lazaga compare sa sulit or olx…try nyo mag search ng Xbox, halos ka price nya lang yung sa mga malls

    Like

  105. Hello! I have been a costumer of lazada for quite sometime and I never encountered any problems. The items I ordered always arrive earlier than 5 days. As i read the comments, I noticed that those who are having problems are those who are ordering gadgets and using credit card. I always opted for COD and the items I ordered are usually for home use except one item which is a cheap water proof camera. All in good conditon and delivered early. I was impressed with their service until I read this blog. I think I will never use my credit card or buy expensive gadgets from lazada. Thanks for this blog. This will serve as a precaution for lazada users.

    Like

  106. Honestly, I’ve tried buying from their site as well. They do deliver their items but one thing I’ve learned from them, don’t buy using your credit card! If you do so, they tend to delay delivery of the products as compared when we buy from them using cash on delivery as method of payment. This saves you a lot of time and worry of not having products delivered to you. You can also easily cancel your order this way as compared if you’re charged in your credit card. Their customer support also sucks, you need to keep on nagging them before they’ll give in. Good to hear that they gave you and your husband full refund. They can really be a pain in the ass sometimes.

    Like

  107. That sucks. Even when you’ve double checked everything. It’s similar with the Cashcash pinoy site. They claim to sell oroginal authentic items but the pictures are of knock offs. Check out their toys.

    Like

  108. True bad bad company December 2014 I ordered ipad mini from them and took them ages to deliver said item same I also called up to follow up countless times and felt so uneasy coz it was already paid for with the credit card and I checked afterwards they have no physical store fortunately they delivered the ipad mini after countless calls to them… I swore to never never order from Lazada anymore

    Like

  109. So sorry to hear about your peoblems pero it happens tlga, as for me our family bought like 30 items already from lazada from frying pans, powerbank, action cameras, electric fans, coffee makers etc and luckily everything went smooth since its cod and we never tried credit card. Although there were some factory defects but patiently waiting for the replacement after we returned the item was scary but atleast dumating ang replacement, sometimes 2 times ang problem which is from the seller not lazada kase may iba na peke pala binebenta where lazada cannot monitor thousands of items being shipped. I hope maayos ung sistema i dont want this company to close kasi ang laking tulong and less hassle sa pagshop ng mga gamit at products.

    Like

  110. well… kaya cash on delivery or meet up lang ako pag online ee….. never pa ako nag try ng huhulugan… pero ang nangyari naman sakin mali yung address.. kasalanan ko pa.. ee malinaw sa database nila address ko.. pero sa malayo dinala. delayed tuloy… buti nlng masyadong need yung bnili…

    Like

  111. Hi! So sorry to hear about this experience and super thanks for sharing. I’ve been shopping at Lazada for the longest time and purchased a lot of items (mostly petty things like bags, perfume, tent) nothing above 5k thru credit card. All smooth transactions naman and proper credit card postings kaya I was a fan of the site.

    But when I think about it, everytime I use my card sa ibang online shopping sites they require a One Time Pin for security purposes kaso sa Lazada hindi nag pprompt yun. Dun ako kinakabahan lagi kaya I decided to stop buying narin kasi I have a gut feel na hindi secure ang site na ito.

    For me, best options would be COD and not purchase high amounts (like more than 5k/ 10k) sa ganitong merchant site, especially gadgets talaga. I didn’t buy the Asus Zenfone na very cheap sa kanilang site kasi nakakakaba din.

    I really hope that they make right with you and pray na ayusin na nila all transactions in the future. Godbless!

    Like

  112. hay naku nadala na rin ako dyan sa Lazada… Never na ako bibili dyan.. panay palpak product na binebenta nila.. kunwari lang mura panay palpak naman.. pag sinoli mo mabagal proseso aabutin ng ilang buwan, pag fofollow up mo panay sila pangako at minsan pa nga, bigla nila ibababa telepono at pag tumwag ka ulit ring na lang ng ring..

    Like

  113. To be fair… I have never had a problems with Lazada Philippines. I have ordered many times and they have always sent what i brought.

    Like

  114. Hi i would like to ask yung mga nag COD. Pinayagan ba kayong i-inspect yung item kung may defects before you pay or sign anything? I’m planning to buy an ipad kasi. Kinakabahan kasi ako, baka kapag time na ioopen ko na dun pa ko magsisi. Pero sayang din kasi yung discounts? Thanks for those who will notice this!! 🙂

    Like

  115. On COD orders, you are not allowed to inspect the delivery before paying. You have to pay before you are allowed to see the product’s authenticity.

    Like

    • Bought a steam cleaner from then which was delivered INCOMPLETE. The item missing was a major part which was why the cleaner was rendered USELESS. I emailed them right away about the missing item and they only replied with their standard automated response. Then now they refuse my claim for refund because they say that they emailed separately giving instructions on return when I never received anything .
      I repeat my message to Lazada:
      The only reply I got was the automated reply you had telling me that my email had been received. This was followed by again another automated email telling me that my concerns would be addressed within 24 to 48 hours.

      But alas, more than 2 months had passed and there was no email. That was why I called already.

      In fact, before I called, I even checked my email account for any correspondence from you to make sure that I did not miss anything. There was only the thread containing the 2 mails from you.

      I reiterate and firmly state on my cost honor that I did not receive any email dated December 30.

      This also makes me wonder why that email was never mentioned in any of the threads. Isn’t it odd that the most important email would be taken out of the thread????

      I have been very patient and cooperative with all your seemingly futile investigations, talking endlessly to all your customer support agents who would ask me the same questions and give me the same insignificant feedback telling me that they would get back to me within 24 to 48 hours. I have repeatedly stated that there was no email and yet now you email me and mention again the Dec 30 email which I never received ??? Do all my pleas fall on deaf ears???? Do all my time and efforts go down the drain as you continue to IGNORE my stand and my testimony that I NEVER RECEIVED AN EMAIL DATED dec30?!?!?@?@? I swear I never saw that email that you attached until now! Why didn’t that email get sent thru the active original thread? ?? How convenient it is to be sent on its own when obviously there was already an existing active thread!

      This has gone too far and too long and now we are back to where we started.

      You send me an item with a missing major part which renders the item totally useless. I abide by your rules in exchanging and returning and you make me wait for 5 Long months!

      I dare ask, where is justice in this? Where is fairnes??? Is this really how you conduct your business?

      I had been so cooperative. But now I do not only demand a reply, I demand a REFUND.

      I’m done doing business with you.

      Thank you .

      Like

  116. Hi. I’ve read your blog before but I still decided to push through with my order. I was thinking that maybe it would be an okay transaction for me. I took a big risk, and I’m getting anxious about it.
    I ordered a refurbished iphone 5 64gb last May 13 through debit card. I recieved an order confirmation email a few minutes after placing my order. The next day, May 14, no verification email came but I checked my debit card balance and discovered they’ve charged it to my card already. So I asked them via email why this order verification is taking more than a day and what is there left to verify if they’ve gotten the payment from my debit card already. They told me to expect a call from them, within 24 to 48 hours. No one called. Yesterday, May 15, I was able to reach their costumer service hotline and a representative told me that it takes 2 to 3 days to verify an order since it is coming from a seller from Hong Kong. She told me to wait for a call within the day. No emails, no calls again. Just this morning, May 16, I sent another email but no one replied this time. 😦

    Does it really take this long for a verification? I’m getting really nervous and a bit paranoid about this. 😦

    Like

  117. Also me ! i ordered keyboard and arrive last day . but then it has defetcs . i return it to lbc but still no reponse to them . i WANT MY MONEY BACK 😥 please help me guys

    Like

  118. Been using Lazada multiple times already both on credit card and COD.. I’ve had no problems with them or my delivered purchases ranging from low to high priced valuables. My latest purchase was my ASUS and DELL laptop together with a GoPro 4 Camera and still no problems have arisen. I, among other satisfied customers would not want this company to shut down. Their business has been running for a short period of 4 years and it is not uncommon for mistakes to be made as like other small and large businesses. Let us be careful with the words we use and not make these wrongful accusations..

    “In addition, we are put at risk because of their demands for photos of the credit card.They did agree to give us a full refund, however, it feels like they are just doing this to get credit card information and they are not doing legitimate business”

    Good Day

    Like

  119. nag order ako last june 2 angd gladly dumating naman kahapon June 8 ng umaga. During lunchbreak I inspected the cellphone at na found out ko na may defect pala yung camera at kaninang umaga ipinadal ko na yung item thru LBC mula dito sa cebu.. makakakuha kaya ako ng refund??

    Like

  120. Lazada will give you an option of a Cash on Delivery; however they will say that your item is ON HOLD, then ask you to pay another set of amount to get your item delivered to you. Good thing I was on Cash on Delivery so I lost nothing. That was the first bad experience on my online shopping life so far.

    Like

  121. Guys. Let’s join in hand together to report this bulshit Lazada to the Media. Para wala na silang mabiktimang iba.Pag sira na pangalan nila, wala nang bibili sa kanila at pag nangyari yun babagsak sila. Guys, we should make a move, tayong lahat na nabiktima.

    Like

  122. I recommend choosing Cash-on-Delivery when you’re buying from online stores like Lazada and Zalora. It’s the best way to receive you product and paying for them. People should be extra careful buying things online.

    Like

  123. I think they’ve improved greatly since this blog started (2013). I’m a new (2015) and satisfied Lazada customer. I ordered from them 4 times already with maybe 10 items or more. I used my CC for these transactions. I received the items as advertised. Although there are still room for improvements. such as 1) most of my Items arrive in 15 days. quite a wait. I’m just in cavite. 2) one item I received is smaller than advertised. 3rd party sellers are sometimes not honest with their product descriptions. 3) one item I had to wait 15 days before being told that it was out of stock (eventhough it didn’t have a counter saying that the stocks are waning like the other items (e.g. 3 items left)). But they gave me a voucher half the value of the item for that inconvenience which was good.

    Overall, positive experience using lazada.com. Most of the problems these days are from 3rd party sellers i think.

    Like

  124. I think they’ve improved greatly since this blog started (2013). I’m a new (2015) and satisfied Lazada customer. I ordered from them 4 times already with maybe 10 items or more. I used my CC for these transactions. I received the items as advertised. Although there are still room for improvements. such as1) most of my Items arrive in 15 days. quite a wait. I’m just in cavite. 2) one item I received is smaller than advertised. 3rd party sellers are sometimes not honest with their product descriptions. next, one item I had to wait 15 days before being told that it was out of stock (although they don’t have a counter saying that the stocks are waning like the other items). But they gave me a voucher half the value of the item for that inconvenience which was good.

    Overall, positive experience using lazada.com. Most of the problems these days are from 3rd party sellers i think

    Like

  125. Almost the same case for me, my mom bought a center table and use my name when they deliver the item it was COD but we found out that the item was damaged so I send them back to lazada but they told me that the item is not available so they process refund. It took 2 months for them to process the refund and when they send me the details my name they put was incorrect, LBC cannot release the cash unless lazada will correct my name. I emailed lazada about this, after 2weeks they replied that and in my surprise it was already claimed. I complaint about it in Lazada and in LBC. I was really pissed off because it looks like it was an inside job. I do believe that employee from lazada took my money.

    Like

  126. After calling me and asking my husbands informations in the card, they declined my order. I was so dissapointed because why did they get money from our cc then suddenly declined our order? they have no explanation to this. they only got 15,000 from the credit card. fucking dont buy in Lazada!!

    Like

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